Know your priorities: Give your Customers a Memorable Service Experience
June 2019, Amsterdam, The NetherlandsDOWNLOAD THE AGENDA
“In today’s digital world, just about anyone can re-create the product or service you sell. Customer experiences are the new battleground. And no one understands this better than Shep Hyken. Shep is a master of understanding and explaining the need for great customer service. His presentation style is fun and smart. Shep has been doing this for some time and has clearly mastered the art of reaching and engageing audiences all over the world. In the competitive landscape that we all face, earning customer loyalty has never been more important to the success of our businesses. Shep can help.”
Field Service Forum Europe is the leading event for field service executives in the EMEA region. Every year, and for the 5th year running, senior level field service professionals and leading field service solutions providers and consultants meet at the FSS UK to discuss the latest trends and strategies towards service excellence in the manufacturing sector. The topics covered range from step by step approach towards digitalisation of service infrastructure, usage of IoT and big data analytics, servitization, workflow automation, mobile resource management, customer experience improvement, increasing fleet capabilities, agile process transformation, Artificial intelligence, connected field services and talent & skills development for service operators. The Field Service Forum Europe is also known as and referred to as the friendly conference for its great networking opportunities between the senior level audience, including 1-to-1 meetings, a gala dinner, a conference app, ice-breakers, and an interactive conference format.