The service business is going through a drastic change, transforming from a cost-centric and reactive approach towards a proactive service offering with high profit margin as companies are pushing to lock-in their customers with long term service agreements. But what effects is that having on field engineers’ jobs, as customer expectations keep rising and the business keeps globalizing? Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark on the following three key areas;
Your service technicians are the face of your business in the eyes of your customers because they are constantly on the field, at customer sites. But are you doing enough in competence development? Are you developing their soft skills so that they not only service your customers, but work on building relationships and setting up future or upsales? And how does your future workforce look? Are you recruiting the right (and enough) talent?
Globalization is the biggest challenge and opportunity of most businesses today, and same goes for field service. Customers are being stretched out all over the globe, but have as high expectations in terms of quality and time of response regardless of where they are located, so how can service leaders ensure a process of acting on local markets, on a global scale in order to reduce customer downtime? And what affect is globalization having on the mobile workforce scheduling and dispatching?
IT software and tools should not be the focus of your field service strategies. But as the world is going digital (and so are your customers) so should you. From rethinking the physical toolbox of your field engineers into a digital one, to the impact of IoT, drones, mobile solutions, augmented and virtual reality, there are many technological developments to support you in developing and growing your field service business.
This year, we’ve designed an agenda to meet all your needs: an educational part combing TED-inspired case studies, visionary keynotes, morning masterclasses, the always inspiring Service Mastery Day, and pre-event workshops to ensure no topic is left untouched; and a social program to expand the conference’s interactivity to ensure you connect with the right network in both formal and informal environments. And ensure your conference ROI, the new Retrospective Session is there to help you build a concrete action plan before you leave the premises.
I look forward to seeing you Amsterdam!
Thomas Igou, Content Director, Copperberg
Download the agenda for Field Service Forum 2016 as a PDF file: Field Service Forum 2016.pdf
The 1st Annual Field Service Forum took place place on June 3rd – 4th at the Radisson Blu Hotel Amsterdam. The successful launch event gathered over 150 service professionals from across Europe and from across several industry verticals such as aerospace, marine, oil and gas, healthcare and machinery to discuss, share, network, and benchmark around the theme of improving service margins.
What some delegates said:
“Informative, especially regarding new “enabling” technologies, but also very useful as a peer group benchmark session”- Mechanical Engineer, MAN Diesel & Turbo
“A fabulous event from a networking perspective, allowing the opportunity to engage directly with peers discuss like challenges and opportunities and forge some hopefully long lasting relationships.”- Service Solutions Manager EMEAR, Terex