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BUILDING AGILE SERVICE ORGANISATIONS

WHEN 2017 31 MAY - 1 JUNE
WHERE Amsterdam, the Netherlands

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fieldserviceforum2017posteventreportDownload the Post Event Report for Field Service Forum 2017 as a PDF file: Field Service Forum 2017 Post Event Report.pdf











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Here's what some attendees had to say:


“Conference was a perfect opportunity to understand peers dynamics in FS environment”
- Senior Service Manager – Global Services, GE Oil & Gas

“Networking during dinner was great!”
- Head of Customer Support Operations, Outotec

“Great opportunity to benchmark own companies state-of-the-art on service against others in the service industry”
- Sr Manager Service-System Engineering, ASML

“It is obvious that all the participants I talked and speakers I listened to basically have the same fundamental knowledge of service. The sharing of experiences has been very useful for myself, as some had some practical experiences of improvements I have in mind for my own organization, even our business's is very different regards to the products to be serviced.”
- Director Service & Aftermarket, Andritz Feed & Biofuel

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The Annual Field Service Forum has established itself as the premier gathering for field service executives, practitioners and aftermarket experts looking for inspiring experiential case scenarios, real-time implementation and actionable tips for their day-to-day management. 2017 buzz words in the Field Service Management sphere are “Agility”, “Big Data” “Digitalization” “Competence Management” and “Smart Delivery”. The 4th Edition of the Field Service Forum will provide a set of standards to help manufacturers integrate new technology, innovate and enhance their overall service performance. Held under the theme "Building Agile Service Organizations" in 2017, Field Service Forum in Amsterdam covers key aspects of digitalization, IoT overhaul, data analytics, crowdsourcing, geolocalization, automation, cloud platforms, robotization, service monetization and talent/competence management. The Field Service Forum attracts over 200 participants from Fortune 500 companies. Participants come from EMEA region and represent various industries including manufacturing, utilities, aerospace, heavy equipment, marine tech, agricultural equipment, banking, healthcare, telecommunication, utilities, oil & gas.