Editor’s note
“The Future of Customer Engagement”

What will your customer expect next and how does it redefine your service approach?
What are the real-life incentives that help transform your customer into a brand advocate?
How best to extend customer assets lifecycle with service operations?
What combination of physical operations and cyber-based ecosystems will multiply the output of MYA and exceed customer desired outcome?

Listen to the Customer Voice
Understanding customer trends helps empower service reliability and performance across platforms. Service organizations must build an immersive strategy that clears out the intricacies of customer expectations.

Ubiquitous (Pervasive) Service to Customers
Technological innovation test service organizations ingenuity and relevance. Disruption management allows service directors to scale expectations and provide a ubiquitous response to client’s needs.

Unyielding Customer-Centric Culture
Transforming field operators into soft-skilled trained brand ambassadors is not enough. The next steps includes upskilling teams with digital competencies, and create a customer-centric culture across the board. In the race for service leadership and market domination, companies now strive to transform their installed-base into brand advocates by committing to the highest levels of service excellence.

Customer First, Digital Second, Fleet Third
Prototyping innovative solutions to engage clients and benefit from value-added technologies is the way ahead. Artificial intelligence with machine learning, robotics processes and big data opens a flood of options to engage, commit and retain customers. IoT helps maximized customer outreach with hyper-personalized data mining solutions that enable targeted customer response with mission critical predictive maintenance, optimized time management and strategic deployment of multi-skilled fleets.

The Age of Brand Experience & Brand-Centric Service Communities
At Field Service Forum Europe 2018, attendees learn how to tell their companies story through their customers’ journey.

Field Service Forum Europe 2018 transforms field service providers into brand experience providers.

Field Service Executives will be taught how to avoid process obsolescence, test multi-channels communication strategies, use a host of customer resolution accelerators and implement a cost-effective service ecosystem designed to deliver the smartest customer experience.

Who should attend

Delegate Profile

VP/Head of/Directors/Manager

  • Service
  • Field Service
  • Aftersales / Aftermarket
  • Customer Service
  • Maintenance
  • Operations / Customer Operations
  • Service & Support
  • Sales & Marketing

Industry Focus

  • Aerospace, Defence
  • Water & Utilities
  • Power Engines & Electric Transmission
  • Marine, Oil & Gas
  • Telecom & Utilities
  • OEM
  • Transportation Equipment
  • Chemical and Allied Material
  • Electronic and Electrical Equipment
  • Metal & Fabricated Metal
  • Paper, Packaging & Labelling
  • HVAC
  • Food Processing
  • Agro-equipment
  • Industrial and Commercial Machinery
  • Measuring, Analyzing and Controlling Instrument
  • Furniture and Fixtures
  • Healthcare and Biopharma
  • Stone, Clay, Glass, and Concrete Products