Who should attend the 5th
Annual Field Service Forum?
If you are involved in service lifecycle management, you may have just won the IoT/digitalization roll-out challenge and your most important test now is to learn how to put your customer at the core of your service strategy .
You may have started with working on your service team and thought that you could then implement key customer-relationship-management guidelines to stick to.
You must have tried to transform your field technicians into soft-skilled brand ambassadors in order to capitalize on their status as first and sometimes single point-of-contact (front line) with the customers.
At this 5th Annual Field Service Forum, Field Service Executives will be taught how to avoid process obsolescence, test multi-channels communication strategies, use a host of customer resolution accelerators and implement a cost-effective service ecosystem designed to deliver the smartest customer experience.
• Field Service
• Aftersales / Aftermarket
• Customer Service
• Operations / Customer Operations
• Service & Support
• Sales & Marketing
• Aerospace, Defence
• Water & Utilities
• Power Engines & Electric Transmission
• Marine, Oil & Gas
• Telecom & Utilities
• Transportation Equipment
• Chemical and Allied Material
• Electronic and Electrical Equipment
• Metal & Fabricated Metal
• Paper, Packaging & Labelling
• Food Processing
• Industrial and Commercial Machinery
• Measuring, Analyzing and Controlling Instrument
• Furniture and Fixtures
• Healthcare and Biopharma
• Stone, Clay, Glass, and Concrete Products