Who should attend the 5th
Annual Field Service Forum?

If you are involved in service lifecycle management, you may have just won the IoT/digitalization roll-out challenge and your most important test now is to learn how to put your customer at the core of your service strategy .

You may have started with working on your service team and thought that you could then implement key customer-relationship-management guidelines to stick to.

You must have tried to transform your field technicians into soft-skilled brand ambassadors in order to capitalize on their status as first and sometimes single point-of-contact (front line) with the customers. 

At this 5th Annual Field Service Forum, Field Service Executives will be taught how to avoid process obsolescence, test multi-channels communication strategies, use a host of customer resolution accelerators and implement a cost-effective service ecosystem designed to deliver the smartest customer experience. 

Delegate Profile 
xVP/Heads of/Directors/Managers 
 Field Service 
 Aftersales / Aftermarket 
 Customer Service 
 Operations / Customer Operations 
 Service & Support 
 Sales & Marketing  

Industry Focus 
 Aerospace, Defence
 Water & Utilities 
 Power Engines & Electric Transmission  
 Marine, Oil & Gas 
 Telecom & Utilities 
 Transportation Equipment
 Chemical and Allied Material 
 Electronic and Electrical Equipment 
 Metal & Fabricated Metal
 Paper, Packaging & Labelling 
 Food Processing 
 Industrial and Commercial Machinery
 Measuring, Analyzing and Controlling Instrument
 Furniture and Fixtures
 Healthcare and Biopharma 
 Stone, Clay, Glass, and Concrete Products

 Geographic Focus