Join Copperberg and PTC for an exclusive webinar looking into Connected Field Service. We have some fantastic speakers with our very own Thomas Igou moderating the session.
The Internet of Things is revolutionizing service. Smart Connected products enables manufacturers to connect to their installed base of machines, directly monitoring performance, receiving early alerts and fixing problems remotely or dispatching field engineers and parts early to avoid mission critical production disruptions. Outages and downtime are minimized, calls to the service desk become obsolete, and most importantly, the customer views your product and your service as exemplary. Smart, connected products also create the possibility for entirely new offerings, where the outcome not the physical product—is what the customer buys. This is what many call “servitization” or “outcome-based service.
But how do you get started? Where do you prioritise? What is your first step in the journey to realising value?
Listen to Martin Gilday, Senior Vice President of Global Service at Elekta , and Michael Anderson, Senior Director of Service Lifecycle Management at PTC, in a discussion about Connected Field Service.
In this webinar you will learn:
Abstract for the Elekta presentation:
The Internet of Things is revolutionising service and ushering in a new era of possibilities. How do you get started? Where do you prioritise? What is your first step in the journey to realising value? During this session you’ll hear an exciting, real world example from Elekta sharing their strategic approach to capitalise on the IoT opportunities in the Medical device industry using PTC and ServiceMax technology.
Abstract for the PTC presentation:
The world of Field Service is changing. How can your organization change with it? Your customers want expanded service offerings, especially outcome based offerings like Product as a Service. How can your service organization utilize the Industrial Internet of Things to mitigate the risk inherent to these offerings while providing your customers with superior service? During this session, Michael Anderson with PTC will discuss the service capabilities of connected equipment and how they can improve your service operations, allow you to confidently offer outcome based service offerings and ultimately improve customer satisfaction.
Michael Anderson, Service Lifecycle Management Senior Director, PTC
Michael Anderson, PTC Field Service Management solutions director at PTC, has more than 20 years’ experience in solutions, product and integration management related to the development and implementation of enterprise software for the service lifecycle.
Michael joined the PTC Service Lifecycle Management (SLM) business segment in October 2012 through the acquisition of Servigistics and previously joined Servigistics through the Click Commerce acquisition in 2009. While at Servigistics and Click Commerce, Michael was the Director of Engineering where he led the Service Logistics Division which provided solutions to address service network logistics, warehouse management, and reverse logistics. Michael previously participated in the company’s integration application architecture across the suite of solutions. Michael joined Click Commerce through the acquisition of Optum in 2005, where he worked as a consulting manager for six years and was responsible for system integrations. Additionally, Michael worked as a consultant and developer for two years at Metasys years responsible for developing interfaces for SAP and the company’s transportation planning system before being acquired by Optum in 1998.
Michael Anderson has earned a Bachelor of Science in Computer Science from North Carolina State University in 1989.
Martin Gilday, Senior Vice President, Global Service, Elekta
Martin Gilday is Senior Vice President of Global Service for Elekta. Elekta is a human care company pioneering significant innovations in medical technology and clinical solutions for treating cancer and brain disorders. Martin is responsible for leading the global service organization and implementing service initiatives that support global customer service operations for enhanced customer experience and improved service business profitability. Prior to joining Elekta in 2012, Martin was Vice President of Global Service Delivery for KPN/Getronics responsible for setting up the global network of service desk and network management operations in the ICT environment. He previously also worked for Unisys in IT services, where he led many functions including EMEA field services, IT outsourcing, service Account Management and finally as VP for Infrastructure and Outsourcing Services across EMEA. Martin lives in the UK and is actively involved in several service industry associations including the Technology Services Industry Association (TSIA) where he is a member of the Technology Services Advisory Board.