You certainly feel the internal and external pressures to meet the ever increasing expectations. Topics like improving service efficiencies, IoT, upselling, customer loyalty, end-to-end process improvements, new service business models and improved quality are just a few that are extremely hot today.
At Copperberg we reached out to Astea, a leader in service management and mobile software, to take the initiative to offer you a unique opportunity to, in a focused interactive setting, dig deeper into the main challenges of your field service management and create a network where you can share experiences with your service counterparts.
Download the agenda for the Copperberg and Astea Field Service Breakfast in Birmingham as a PDF file: Breakfast Masterclass – Birmingham 2017.pdf
08:15 Breakfast mingle
08:45 Strategic Outlook by Copperberg
09:00 Empowering the Connected Ecosystem for Service Monetization
09:30 Service Innovation Driving Exceptional Customer Experiences
10.00 – 10.30 Networking break
10:30 Veritek & Astea International – Ask The Experts Panel Discussion
11.00 Round tables: Concluding discussions
11.30 End of Master class
Ibis Birmingham Centre New Street & Conference Centre
21 Ladywell Walk
Tel. +44 (0) 121 619 9000