Partners 2014


About ServiceMax
ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont, Elekta, and Electrolux, and smaller companies such as McKinley Equipment and Kinetico.

To learn more, visit www.servicemax.com.



About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions, supporting over half a million field resources globally, across several industries. It creates value for service companies by increasing productivity and customer satisfaction and reducing operational costs. Customers include: Portugal Telecom, Bell Canada, Anglian Water, Xerox, Bosch and Ricoh.

ClickSoftware’s end-to-end workforce management solutions range from demand forecasting and planning, optimised shift planning (rostering) and scheduling, to mobility and business intelligence.

To learn more, visit: www.clicksoftware.com


About Antenna Software
Antenna Software, now part of Pegasystems, enables global enterprises to build, integrate, and manage mobile applications and content. Through its powerful platform, the Pega Application Mobility Platform (AMP), Antenna helps organizations around the world to mobilize crucial business processes from the field to the front office. Hundreds of large enterprises around the world rely on Antenna as their trusted mobility partner. Antenna is a Pegasystems business group.

For additional information about Pegasystems, please visit www.pega.com


About Cognizant
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.

Cognizant is a member of the NASDAQ-100, Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant


About byBrick
byBrick provides custom digital tools that increase efficiency in marketing and sales for global industrial companies. Using web technologies, mobile devices and 3D, the tools assist our customers in presentation, argumentation and configuration of their solutions and products.

byBrick Qik is a tool that focuses on field sales. Qik enables the sales person to fully customize and quote a complete service solution within minutes. With Qik, some customers have seen their service sales multiply up to 10 times after implementation.

To learn more, visit: www.bybrick.se/en/



About SAP
SAP offers a differentiated solution that enhance customer satisfaction, increase service revenue, and improve efficiency of customer service operations. Unlike other customer service solutions that only provide a siloed view of the customer and require significant integration for executing the complete customer data and service process, the SAP solution is designed out-of-the-box to provide your customer service and field service agents all the right knowledge, resources, tools and insight to surpass customer expectations every time through appropriate channels of interaction. With the SAP solution and insights (gained from it), you can deliver the right service level to the right customer, thereby maximising your return on investment. A delighted customer is also an attractive customer for selling additional products and services. The SAP solution makes it very easy for companies to bundle together relevant products, services and prices and make smart recommendations in real-time to increase service revenues and profitability.

To learn more, visit www.sap.com



About IFS
Around the globe, aftermarket service providers using IFS Applications™ are running their businesses more smoothly and efficiently because they get complete visibility and control throughout their operations. An end-to-end solution, IFS Applications™ supports field service and depot repairs with solutions for service contract management, mobility, scheduling, repairs and logistics—in several countries at the same time if required. Moreover, it is documented easy to use and learn, with lower training costs and increased productivity as a result. And because it is component-based, IFS Applications™ sits neatly alongside whatever legacy systems companies are using to support their manufacturing, financials or other business processes.

IFS is a public company founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. To learn more, visit www.ifsworld.com



About coresystems
coresystems is an award-winning cloud-based mobile business solutions company. The company builds innovative platforms, tools and applications that enable small, medium and large companies to effectively manage their business processes and better serve their customers. Over 100,000 users throughout the world in a range of industries use coresystems’ apps to quickly navigate, capture, record and report on highly complex business processes. In addition, coresystems has a team of qualified consultants to guide complex ERP projects to find solutions that best fit customer needs. Headquartered in Windisch, Switzerland, coresystems was founded in 2002 and currently has several offices around the world, including London, New York, Sao Paolo and Shanghai.

For more information see www.coresystems.ch



About Trimble
Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes Fleet Management, Work Management and Scheduling, Worker Safety and Mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.



About Toughshield
Toughshield provides rugged mobile computing for business customers globally, from independent trades to corporations. Our devices combine the durability required by workers in harsh conditions with the ease of use and design of consumer devices, but at more affordable pricing. Central to our proposition and what makes us unique is our multi-national after sales service levels that businesses have come to expect from enterprise mobility solutions, delivering confidence and greater efficiency.

The Toughshield range is ideally suited to a number of sectors including field service, field sales, emergency services, security guarding, facilities management, domiciliary care, construction, trade work, audit inspection and transport.

Find out how we can help mobilise your business potential. Visit www.tough-shield.com



About Honeywell

Honeywell (www.Honeywell.com) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; turbochargers; and performance materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London, and Chicago Stock Exchanges. For more news and information on Honeywell, please visit www.HoneywellNow.com.

Honeywell Scanning & Mobility (HSM) is part of the Automation and Control Solutions (ACS) business group of Honeywell. HSM is a leading manufacturer of high-performance image- and laser-based data collection hardware, including rugged mobile computers and bar code scanners, radio frequency identification solutions, voice-enabled workflow and printing solutions. With the broadest product portfolios in the automatic identification and data collection industry, HSM provides data collection hardware for retail, healthcare, and transportation and logistics companies seeking to improve operations and enhance customer service. Additionally, HSM provides advanced software, service and professional solutions that help customers effectively manage data and assets. HSM products are sold worldwide through a network of distributor and reseller partners.


About TOA Technologies

TOA Technologies is a global provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA’s solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is a Leader in the Gartner Magic Quadrant for Field Service Management, and is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.


About ITOS

ITOS is specialized in development and distribution of hardware, firmware and software for mobile environments and mobile payments.

ITOS offers mobile accessories and software components that transform the Smartphones and Tablets into powerful tools for mobile workforce.

Our unique products integrate the payments with EMV financial cards into Smartphones, Tablets and Handheld Computers through complete payment solutions.


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