Partners 2016

Become a partner and join the 3rd Annual Field Service Forum
Following up on the success of the previous editions of our event, I am proud to present the 2016 Field Service Forum. This event focuses on the real challenges within field service optimization. This year we have increased the time for networking to more than 600 minutes.
We have also incorporated new interactive sessions and tools so you can have numerous business critical conversations with the attendees and present your solutions to an audience which really counts. Thus fulfilling your expectations and getting maximum ROI from the event.

Why should you become a partner?

  1. Show your solutions to the audience that really counts
  2. Associate your brand with #1 Field Service Business Platform in Europe
  3. Benefit from the marketing coverage of the largest Field Service community in Europe
  4. Generate new business opportunities with top level prospects
  5. Be a part of business critical conversations that take the industry forward

We are inviting a limited number of partners to ensure exceptional balance between vendors and carefully screened prospects.
Based on your specific business objectives we can tailor make your individual business solution to maximize your ROI.

For sponsorship and exhibition opportunities please contact:

Kris Jacob – Partner Manager
Phone : +46 -8 676 02 70,
Email: kris.jacob (at) copperberg.com

Amjy Hussain – Business Advisor
Phone : +46 -8 650 74 40,
Email: amjy.hussain (at) copperberg.com


ClickSoftware_lockup_NoTagLine

About ClickSoftware

ClickSoftware is defining field service engagement, empowering the world’s most customer-centric and demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware. The field service leader.



About Coresystems
Coresystems is an award-winning cloud-based mobile solutions company. The company builds innovative platforms, tools and applications that enable small, medium and large companies to effectively manage their business processes and better serve their customers. Over 145,000 users throughout the world in a range of industries use Coresystems’ apps to quickly navigate, capture, record and report on highly complex business processes. In addition, Coresystems has a team of qualified consultants to guide complex ERP projects to find solutions that best fit customer needs. Headquartered in Windisch, Switzerland, Coresystems was founded in 2002 and currently has several offices around the world, including London, New York, Sao Paolo and Shanghai.

To learn more visit: www.coresystems.net


About Astea International
Astea International (NASDAQ: ATEA) is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management, and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Whether on-premise or in the cloud, Astea delivers powerful field service management solutions that fit your distinct requirements and address the complete service lifecycle. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostic Equipment; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.

To learn more visit: www.astea.com


About ServicePower
ServicePower, named as a visionary by Gartner in the 2014 Magic Quadrant for Field Service Management, provides connected field services solutions that bring together the customer and the dispatch center, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration. ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform. This is the ServicePower difference.

To learn more visit: www.servicepower.com


xmlogo

About XMReality
XMReality Remote guidance creates opportunities to dramatically improve the utilization of your company’s personnel resources, paving the way for a profound change of your company’s service offering and delivery.

Explore the opportunities to reduce costs, create new revenue streams and improve service quality.

XMReality augmented reality solution for remote guidance will bring you a true change.

To learn more visit: www.xmreality.com


dezide
About Dezide
Dezide is a software company based out of Aalborg, Denmark. For more than 14 years, Dezide has helped customers revolutionize the way service is being done by empowering service technicians with the knowledge to perform faster and better troubleshooting. Armed with a focus in artificial intelligence, Dezide has developed a software platform that allows all users to solve issues with the same skill level as the most knowledgeable technician within your enterprise. This has helped Dezide’s customers such as Liebherr, Vestas, HP etc. to dramatically impact and change the way service is being performed with great results to follow.

To learn more visit:  www.dezide.com


movilizer

About Movilizer
Movilizer (MEAP) is Movilizer is the Cloud for Field Operations to implement strategies across company boundaries and drive enterprise profitability. Movilizer empowers enterprises to develop new innovation and business models by making any field process available on any mobile device and at the same time interconnecting them with the enterprise back-end system and with each other.

Movilizer accompanied already over 200 multinationals successfully on their transformational journey to become interconnected, digitally augmented and mobile-enabled companies.
With solutions built and run on the Movilizer Cloud for Field Operations enterprises successfully adapt future-proof work models operating efficiently throughout their mission-critical processes in the areas of:  Service & Maintenance / Sales & Distribution / Track & Trace

To learn more visit: https://movilizer.com/

 


pragmaAbout Pragma
Pragma delivers whole of life asset management services across various industries around the globe, including the field service industry. We view our service as a strategic partnership that contributes to improved asset performance, cost savings and risk containment. A range of ISO 55000 aligned and IFRS compliant business processes forms the basis of our Asset Care Centre service, consulting and training. The Asset Care Centre service is an outsourced partnership model, where Pragma partners with the company’s own maintenance and asset management team to deliver on the asset management strategy. The Pragma enterprise asset management system, On Key, compliments the Asset Care service, giving real time access to asset data. On Key offers companies with localized operations across the globe, the ability to create one set of standards and maintenance tactics to maintain their assets from a central information repository and allows for a global information management strategy.

To learn more visit www.pragmaworld.net


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docware

About Docware GmbH
Founded in 1987, the Docware GmbH is a market-leading provider of software solutions for the sale of spare parts, as well as for the provision and distribution of information in aftersales, for repair and servicing, customer service and the sale of spare parts.

Docware occupies with the standard software PARTS-PUBLISHER a leading position on the market for electronic spare parts catalogues, information platforms for technical service and sales solutions for spare parts and equipment.  Docware After Sales Solutions include:

After Sales catalogue solutions for spare parts, schematics, repair and maintenance (Print, CD/DVD, Tablets, Smartphones, Internet, 2D, 3D), service information systems, integrated e-commerce solution (B2B) for spare parts and equipment/ component sale, service portals  (incl. warranty processing, among other things)

Based on the modular standard software PARTS-PUBLISHER, Docware realises solutions customised to the individual requirements of customers. Advice, process optimisation, software development, implementation and integration are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Standard software and customised software are maintained over the long term and adapted to new technologies.

Docware solutions are used by manufacturers, distributors, dealers and service partners of the manufacturing industry from all sectors. The customer base includes both medium-sized companies and global corporate groups, who manufacture, repair or operate machines, devices or systems and provide maintenance, repairs, servicing activities, supply spare parts and offer warranty processing throughout the entire life cycle of their products through in-house service technicians, a customer service organisation or a workshop or dealer network.

To learn more visit www.docware.com



About IFS
Around the globe, aftermarket service providers using IFS Applications™ are running their businesses more smoothly and efficiently because they get complete visibility and control throughout their operations. An end-to-end solution, IFS Applications™ supports field service and depot repairs with solutions for service contract management, mobility, scheduling, repairs and logistics—in several countries at the same time if required. Moreover, it is documented easy to use and learn, with lower training costs and increased productivity as a result. And because it is component-based, IFS Applications™ sits neatly alongside whatever legacy systems companies are using to support their manufacturing, financials or other business processes.

IFS is a public company founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. To learn more, visit www.ifsworld.com


salesforce

About Service Cloud
Built on Service Cloud, the world’s #1 customer service platform, Field Service Lightning enables companies to deliver mobile, intelligent customer service from call center to the field.Harnessing signals from connected devices and customer data from Salesforce’s Customer Success Platform, Field Service Lightning is a modern approach to field service that is built for mobile and the Internet of Things (IoT). Companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
  • Connect your entire service workforce: Agents, dispatchers and mobile employees in the field are on a single, centralized platform, bringing a new level of transparency and efficiency to customer service.
  • Intelligently schedule and dispatch work: Scheduling is automated based on skills, availability, and location to optimize on-site service, enabling dispatchers to focus on the real-time view of service operations and adjust resources accordingly.
  • Track and manage jobs in real-time: Service employees can update work orders, issue change requests and adjust job status, anytime, anywhere and on any device.

Salesforce Service Cloud is the world’s #1 customer service and support app, providing a 360-degree view of your customer – all in one place – and a unified agent experience that empowers faster, smarter more personalized customer service.

Founded in 1999, Salesforce is the Customer Success Platform and world’s #1 CRM company. The Customer Success Platform unifies six groundbreaking cloud services—Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud and Salesforce1 Platform—that empower companies to connect with their customers in a whole new way.

To learn more visit: http://www.salesforce.com/fieldservicelightning


microsoft

About Field Service Capabilities for Microsoft Dynamics CRM

Field service capabilities for Microsoft Dynamics CRM delivers intelligent, world class field service, including scheduling, mobile and resource optimization while maximizing efficiency and minimizing costs. We help companies move from a costly break-fix model to a proactive and predictive service model. With the inclusion of Internet of Things (IoT) and machine learning capabilities, we are helping companies prepare for the service economy.

  • Customer First – Increase brand loyalty and advocacy by providing standardized processes, reducing time to site and increasing customer visibility.
  • Connected Interactions – Provide your employees and technicians with seamless information, no matter where they are or what device used.
  • Empower Organizations – Give choice and flexibility to your customers by providing a reliable, scalable solution with integration options in an adaptive service environment.

Microsoft is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

 


ITOS_200

About ITOS

ITOS a privately held company established in 2003. We specialize in the development and distribution of hardware, firmware and software for mobile applications and payment systems.

We provide mobility accessories and software components that transform mobile devices of daily use (Smartphones and Tablets) into powerful tools for the mobility environment.

Our ambition is to integrate the payments with EMV Cards into Smartphones, Tablets and Handheld Computers through personal and complete solutions and our unique products.

We work with some of the main players in the mobility ecosystem by collaborating with:

  • Smartphones and Tablets Apps developers and Software integration companies.
  • Smartphones, Tablets and Handheld Computer manufactures.
  • Financial Entities and Payment Service Providers (PSP).

Not only do our clients benefit from high quality, versatile products at a highly competitive prices, but they also value our exclusive integration support and our post-sales services that adapt to the necessities and requirements of each one of our clients.


tieto1

About Tieto

Intelligent machines, smart people and re-designed processes working together.

In today’s tough global competition, the way to succeed for many manufacturing companies is by selling turnkey solutions as part of their physical products. Many of them already derive over half of their income from customer service, repairs, training and process development etc. It is necessary to create competitive advantages throughout the life cycle of a product.

To manage this, you need IT in all areas of your company so that you can make effective use of customer and business information and integrate and optimize systems and smart industrial services.

Tieto brings together business consulting and all the required technical components from field engineering, services ERP, connected machines and analytics.  We will not help you just to implement technologies but also transform your business including the business models, processes and competencies.

We are trusted partner for manufacturing companies who can start to experiment with you like a start up, if you are in the beginning of the journey or scale you capabilities up when you are maturing and expanding the businesses.


 

© Field Service Forum 2017 – Field Service Conference