Become a partner and join the 4th Annual Field Service Forum
Following up on the success of the previous editions of our event, I am proud to present the 2016 Field Service Forum. This event focuses on the real challenges within field service optimization. This year we have increased the time for networking to more than 600 minutes.
We have also incorporated new interactive sessions and tools so you can have numerous business critical conversations with the attendees and present your solutions to an audience which really counts. Thus fulfilling your expectations and getting maximum ROI from the event.
Why should you become a partner?
We are inviting a limited number of partners to ensure exceptional balance between vendors and carefully screened prospects.
Based on your specific business objectives we can tailor make your individual business solution to maximize your ROI.
For sponsorship and exhibition opportunities please contact:
Kris Jacob – Partner Manager
Phone : +46 -8 676 02 70
Email: kris.jacob (at) copperberg.com
Amjy Hussain – Business Advisor
Phone : +46 -8 650 74 40,
Email: amjy.hussain (at) copperberg.com
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management, and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Whether on-premise or in the cloud, Astea delivers powerful field service management solutions that fit your distinct requirements and address the complete service lifecycle. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostic Equipment; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.
To learn more visit: www.astea.com
ServicePower, named as a visionary by Gartner in the 2014 Magic Quadrant for Field Service Management, provides connected field services solutions that bring together the customer and the dispatch center, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration. ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform. This is the ServicePower difference.
To learn more visit: www.servicepower.com
Dezide is a software company based out of Aalborg, Denmark. For more than 14 years, Dezide has helped customers revolutionize the way service is being done by empowering service technicians with the knowledge to perform faster and better troubleshooting. Armed with a focus in artificial intelligence, Dezide has developed a software platform that allows all users to solve issues with the same skill level as the most knowledgeable technician within your enterprise. This has helped Dezide’s customers such as Liebherr, Vestas, HP etc. to dramatically impact and change the way service is being performed with great results to follow.
To learn more visit: www.dezide.com
Around the globe, aftermarket service providers using IFS Applications™ are running their businesses more smoothly and efficiently because they get complete visibility and control throughout their operations. An end-to-end solution, IFS Applications™ supports field service and depot repairs with solutions for service contract management, mobility, scheduling, repairs and logistics—in several countries at the same time if required. Moreover, it is documented easy to use and learn, with lower training costs and increased productivity as a result. And because it is component-based, IFS Applications™ sits neatly alongside whatever legacy systems companies are using to support their manufacturing, financials or other business processes.
IFS is a public company founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: Service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in approximately 60 countries with 2,800 employees in total. To learn more, visit www.ifsworld.com
About Trimble Field Service Management (FSM)
Trimble’s Field Service Management Division provides visibility into field service and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management solution suite, Trimble PULSE, offers end-to-end service management solutions that enable the delivery of field service excellence. Cloud-based and modular, businesses performing critical field service can transform the effectiveness of their work, workers and assets. Incorporating four capability sets: Manage, Schedule, Mobilise and Monitor, Trimble PULSE provides advanced scheduling and optimisation tools to fleet and workforce management, customisable mobile applications and workflows to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
To learn more visit: www.trimblepulse.com
Coresystems is a leading provider of mobile and cloud-based field service and workforce management software for field service organizations of all types and sizes. Since Coresystems’ founding in 2006, more than 190,000 users across the world have utilized the company’s innovative, real-time field service management software to improve their business and field service processes. Coresystems has also pioneered the “crowd service” model, which allows customers to leverage an Uber-like platform to find available field service technicians in real-time. Coresystems is headquartered in Switzerland with international offices in San Francisco, Miami, Berlin, Freiburg, Shanghai, São Paulo and London.
To learn more visit: www.coresystems.net
ClickSoftware is defining field service engagement, empowering the world’s most demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. The result? Do more with less, run your field service business with certainty, and accelerate customer innovation.
Only the Click Optimization Engine offers advanced algorithms and AI technology that transforms field service from the reactive scheduling and managing of tasks to a predictive, highly automated approach that stays one step ahead of customers, field conditions and the competition. Performance metrics and benchmarks allow you to easily operationalize data, and quickly modify the priorities of your field service organization to embrace new business strategies. Together, these capabilities give companies what they need to not only gain important visibility and contain costs, but to engage and delight customers at every step of the service chain.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware. The field service leader.
About Docware GmbH
Founded in 1987, the Docware GmbH is a market-leading provider of software solutions for the sale of spare parts, as well as for the provision and distribution of information in aftersales, for repair and servicing, customer service and the sale of spare parts.
Docware occupies with the standard software PARTS-PUBLISHER a leading position on the market for electronic spare parts catalogues, information platforms for technical service and sales solutions for spare parts and equipment. Docware After Sales Solutions include:
After Sales catalogue solutions for spare parts, schematics, repair and maintenance (Print, CD/DVD, Tablets, Smartphones, Internet, 2D, 3D), service information systems, integrated e-commerce solution (B2B) for spare parts and equipment/ component sale, service portals (incl. warranty processing, among other things)
Based on the modular standard software PARTS-PUBLISHER, Docware realises solutions customised to the individual requirements of customers. Advice, process optimisation, software development, implementation and integration are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Standard software and customised software are maintained over the long term and adapted to new technologies.
Docware solutions are used by manufacturers, distributors, dealers and service partners of the manufacturing industry from all sectors. The customer base includes both medium-sized companies and global corporate groups, who manufacture, repair or operate machines, devices or systems and provide maintenance, repairs, servicing activities, supply spare parts and offer warranty processing throughout the entire life cycle of their products through in-house service technicians, a customer service organisation or a workshop or dealer network.
To learn more visit www.docware.com
About Comarch Technologies
Comarch Technologies provides comprehensive end-to-end solutions combining HW & SW following the highest industry standards in safety and security. We offer services in the areas of IoT, M2M, FSM, mobile software development and integration. In the field of IoT, Comarch’s IoT Platform offers standard-based tools, hardware and services for building any smart business in the connected world at low costs with endless possibilities, connecting people, devices, processes and data.
Thanks to combining our IoT solution with a Field Service Management product we offer an innovative and comprehensive tool supporting end-to-end field service delivery process which can enhance resource management, reduce costs and improve customer experience.
To learn more visit: www.comarch.com/technologies
About SAP SE
As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business.
When you run live, you run simple with SAP.
To learn more visit www.sap.com
Intelligent machines, smart people and re-designed processes working together.
In today’s tough global competition, the way to succeed for many manufacturing companies is by selling turnkey solutions as part of their physical products. Many of them already derive over half of their income from customer service, repairs, training and process development etc. It is necessary to create competitive advantages throughout the life cycle of a product.
To manage this, you need IT in all areas of your company so that you can make effective use of customer and business information and integrate and optimize systems and smart industrial services.
Tieto brings together business consulting and all the required technical components from field engineering, services ERP, connected machines and analytics. We will not help you just to implement technologies but also transform your business including the business models, processes and competencies.
We are trusted partner for manufacturing companies who can start to experiment with you like a start up, if you are in the beginning of the journey or scale you capabilities up when you are maturing and expanding the businesses.
XMReality Remote guidance creates opportunities to dramatically improve the utilization of your company’s personnel resources, paving the way for a profound change of your company’s service offering and delivery.
Explore the opportunities to reduce costs, create new revenue streams and improve service quality.
XMReality augmented reality solution for remote guidance will bring you a true change.
To learn more visit: www.xmreality.com
Founded in 2004 GreenRoad has become a global leader in fleet performance management and analytics solutions, helping organizations achieve greater productivity and improved safety and performance through real-time actionable data. GreenRoad’s advanced technology and business intelligence tools help organizations of all types improve driver safety, increase operational efficiencies, and maintain corporate and regulatory compliance while reducing overall risk.
GreenRoad engages drivers directly with people and technology to generate meaningful, lasting change through real-time, in-vehicle feedback and highly effective change management methodology. For more information, please visit www.greenroad.com, and follow GreenRoad on Twitter, @GreenRoadNews.
Digabit works with manufacturing companies worldwide to improve their after-sale customer support organizations. Digabit’s core product is Documoto, a SaaS suite of tools that automates parts book publishing, provides dealers and service technicians comprehensive product information in one location, and streamlines the buying process for replacement parts, accessories and whole goods. Documoto helps manufacturers increase top-line sales, while eliminating data silos and integrating internal business functions.
Digabit’s client list includes industry innovators such as Atlas Copco, Sandvik, Manitou, Arctic Cat, Viking Range, Union Pacific, Los Angeles County Metro, and Takeuchi.
To learn more visit: https://digabit.com/
About PA Consulting Group
PA is an independent consulting, technology and innovation firm. With over 2,600 people, we operate globally from offices across the Americas, Europe, the Nordics, the Gulf and Asia Pacific. Our deep industry knowledge together with skills in management consulting, technology and innovation allows us to challenge conventional thinking and deliver exceptional results that have a lasting impact on businesses, governments and communities worldwide.
For more than 70 years, we have been using technology and innovation to help organisations achieve their goals. Today, as a firm that both advises on and ‘does’ innovation through its Global Technology Centre in Cambridge UK, we support clients not only in the area of technology breakthroughs but also seek to use technology to inspire design and application of new business models, for example in the area of servitization.
From collaborating with leadership teams to generate new business, to developing award-winning products and services, we partner with organisations worldwide to solve their biggest innovation challenges. Our clients choose us because we challenge convention to find the solutions that really work – in practice, not just on paper. The human factor is key to who we are and how we work, and we are happy to stand beside our clients, rolling up our sleeves to get things done.
Explain by Showing
Field technicians can show the problem as they see it and experts have the ability to share documents or manuals with agents in real time on any device. It’s hard to describe every detail with a simple call. SightCall allows field techs to show a problem, eliminating potential mis-communication and drastically reducing the possibility for errors.
Any question, please let us know. You can view some more information about our solution @ http://www.sightcall.com/visual-service/ and Bosch video presenting SightCall: https://www.youtube.com/watch?v=cO3V-O8dkGU&feature=youtu.be
Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one of our markets.
With a platform that supports two million daily users, 200 million customer engagements and five billion voice minutes per year, we have not only capitalized on but helped invent the modern way of working – flexible, dispersed, mobile, efficient and productive.
Our easy-to-use products are adopted by professionals and leveraged by small to medium-sized businesses the world over who are looking for increased insight into their customers’ journeys, simpler internal and external collaboration, and a more empowered workforce.
© Field Service Forum 2017 – Field Service Conference