Speakers 2014

Tom DeVroy, Senior Advisor Field Service Management, IFS
Tom has been with IFS Field Service Management for 15 years in sales, pre-sales, and consulting roles. In his current capacity he analyzes customer’s requirements and defines how IFS Service solutions meet those needs. Tom has worked as a Service Management consultant, been a VP-Sales for Metrix, and managed the Professional Services organization there. Prior to IFS Tom worked for Hewlett-Packard for ten years in various roles. Tom has worked on projects for field service and reverse logistics businesses the likes of Ericsson, Xerox, Home Depot, Sysmex, Honeywell, Cisco, and other enterprise service businesses. Tom will be discussing IFS’s new Enterprise Service Management product platforms throughout the conference.


Ivo Ruckstuhl, Head of Mobile Solutions, Coresystems
Ivo Ruckstuhl is a member of the Executive Board of coresystems and Head of Mobile Solutions. In this role he is responsible for coresystems’ Service Cloud products and the successful project delivery and integration at customers. Prior to joining coresystems, Ivo Ruckstuhl held various management positions at Zühlke Engineering, including Executive Director of Enterprise Solutions and group Chief Information Security Officer. He was most recently Head of Strategic Initiatives & Innovation at Zühlke, where he led the cloud computing, nearshoring, and data analytics initiatives.


Jeffrey Wartgow, Vice President of Product Marketing, TOA Technologies
Jeffrey Wartgow is responsible for TOA’s Product Marketing team. Prior to this role, Jeffrey led TOA’s Channels and Alliances organization. Before coming to TOA,  Jeffrey spent two and a half years as a Director at FTI Consulting in San Francisco, where he was charged with developing the company’s first formal partner program. Prior to FTI, Jeffrey served seven years with Dell Inc. During this time he managed Dell’s Strategic Alliances for Europe, the Middle East and Africa as well as Dell’s New Partner Evaluation program. Jeffre also led Dell’s Competitive Intelligence team focusing on enterprise products. Jeffrey holds a BBA from the University of Notre Dame, an MBA from the University of Colorado, and a Masters of International Management from Thunderbird, The American Graduate School of International Management.


Garo Derderian is Head of Service Excellence at Heidelberger Druckmaschinen AG.
He is responsible for designing, developing, implementing and managing of company’s worldwide excellence and efficiency improvement programs for the Business Area Systemservice. Garo Derderian leads most of the initiatives improving service operation and performance across the world with top level management of Business Area P&L. His focus and continuous work include also future intelligent integration of operational, financial and information technology best practices using business analytics methods. He is a recognized global leader with experience from the most industrial countries and emerging markets in the world with 20+ years of excellence in project and program management and 7+ years in service management. Garo Derderian studied Systems Engineering, graduated in Medical Informatics and holds various professional certifications in IT and Lean Business Management.


Paul Vissers, Associate Director Field Technical Services BNL, Coca-Cola Enterprises
Paul has been at Coca-Cola Enterprises since 2007.  Before that, he has experiences in organizations like Rucanor, Fedex, and Capespan International.  He also spent 13 years in the Dutch Army within the transport and distribution division.


Christian Duer, Region Head for Network Rollout and Field Services N. Europe & Central Asia, Ericsson AB
Christian has 25 years of management experience, both in periods of rapid growth and downsizing from Europe, the Middle East, Central Asia and the USA, within the construction and telecommunication service sectors.


Dave Hart, VP of Global Customer Transformation, ServiceMax
Dave Hart is Vice President of Global Customer Transformation at ServiceMax, where he focuses on working with prospects and existing customers to understand and unlock the true value their field service organizations. Having started his career as a field service engineer, Hart has decades of field service management and customer transformation experience, most recently leading Pitney Bowes’ entire European Service division. During his more than a decade at Pitney Bowes, Hart also managed the international DMT service group, UK global mailing solutions group, and national operations of Pitney Bowes Management Services.


Anders Strömquist, Manager Business Development, ABB
Anders started his career at ABB, formerly ASEA in 1983 and has held various positions within the company. Anders also has several years at IBM where he held a global management position at IBM Global Financing. Since a number of years he is back at ABB in the service business responsible for business development at ABB Robotics parts & logistics.


Anna Pernestål, Head of Preventive Maintenance Development, Scania CV
Responsible for the preventive maintenance program for Scanias products, including development of new maintenance programs and production and development of the information material used in the global workshop network. Anna has a PhD in Systems Engineering, with focus on probability based diagnostics and troubleshooting. Has worked with diagnostics and maintenance research and development for ten years, both as an engineer, project manager and manager.She gained the award “Female Technician of the Year” 2011.


Guido Barbazza, Director, Field Services, Wärtsilä Services Division
Guido Barbazza sailed as engineer on navy, merchant and passenger vessels and then got a Master’s degree in mechanical engineering.  After several years of experience in ship repair and manufacturing activities, in 1991 he started his career in Grandi Motori Trieste – that later became Wärtsilä – as FS Manager and then Sales Manager. From 2003 to 2007, Guido was Vice President, Service, Wärtsilä Italy and then for 2 years Director, Field Service Workshops, Wärtsilä Field Service, member of Field Service Management Team. During that period Guido developed and implemented the Corporate Zero Injury Project, starting Wärtsilä journey to reach top excellence in safety. Since 2010 Guido is Director, Field Services, Delivery Management, Wärtsilä Services, member of Delivery Management Team and Chairman of Field Services Management Team, accountable for global Field Services function, (4500  employees, 80 workshops) with direct management of Delivery Management Field Services organisation and Wärtsilä Land & Sea Academy (700 employees, 10 sites).


Paul-John Oliver, Head of Field Services Worldwide, Airbus Customer Support
Paul has been with Airbus for the past 10 years, and is currently responsible for deployment of 330+ field service representatives worldwide. This is Airbus’ front line technical support team based with their aircraft operators. Previously, he was Head of Customer Support for Middle East/Africa/South Asia region which included introducing the A380 into Emirates.  Prior to Airbus Paul held various roles in BAE Systems in marketing, commercial contracts and sales.  He holds a Batchelor of Science Degree from Nottingham University and a Masters Degree from Cranfield University.


Rokus Harder, Director Field Support & Education MRI, Philips Healthcare
Rokus Harder has over 25 years of experience in all fields of the service organization, both within country, regional management and global business unit organizations. Currently Rokus manages the Field Support & Education department of Philips Healthcare MRI systems, which is responsible for service, application support and the continuous training to the field. Prior to this Rokus hold positions in upstream and downstream lifecycle business, service marketing, service and project management.


Timo Hellgren, Vice President After Sales, Bentec
Timo Hellgren holds degrees in electronic engineering and MBA. Timo started his career in pulp & paper industry late 80’s and then moved to mining and metallurgical industry in early 90’s by working long career in Outotec until 2012. He has large experience as technology supplier in aftermarket support services including technical support, spare parts, up-grades and management. He has had various responsibilities including managing and develop global support and service organizations, productization of service offering, establish local services operations in different countries, services sales and business development as well as spare parts business. Currently he is Vice President Services and after sales operations in Bentec GmbH and strengthen their competitive position through aftermarket business. Bentec develops, manufactures and delivers high quality, cost effective and durable drilling and oilfield systems for harsh and hostile environments that will fulfill the demanding requirements of the international oil and gas drilling industry.


Jos De Boes, GM Customer Service Support Division, Toyota Motor Europe
Joes is the general manager for the customer service support division of toyota motor ince 2012.  He has been at Toyota since 1990, when he joined from Volvo Trucks.  Over the years, he has held the roles of GM Vehicle Engineering, GM of the Sales & Sports Conversion Department, GM of the Accessory Development, and GM of the Customer Service Technical Division, before moving to his current responsibilities.


Ferenc Schottner, Head of Service, Palfinger Dreggen A/S
Ferenc Schottner (transportation / logistics engineer) is a product support professional with two decades of experience in the field of Spare Parts Management and Service Operations. He has vast knowledge on supporting remote areas of heavy machinery operations globally in both B2B and B2C environments. He possesses a significant track record in not just organizing, building and managing parts & service activities, but also in successfully introducing and selling Global Field Service as a Product to Global Customers.