Speakers 2015


markbrewerMark Brewer, Presales Consulting Manager, PTC
Mark Brewer is Presales Consulting Manager for the Service Lifecycle Management (SLM) division of PTC. In this role, he enjoys responsibility for a team across EMEA delivering best practice recommendations to clients, enabling service transformation via extensive domain, industry and solution knowledge. Mark most recently helped lead the team in developing PTC’s next generation Connected SLM strategy, combining PTC’s SLM solution set with its leading IOT platform. Throughout his career at QAD and Servigistics prior to PTC, Mark has developed a proven track record of helping global organisations across automotive, industrial, high-tech, consumer goods and life sciences transform their manufacturing and service operations. Clients that Mark has helped include AGCO, BMW, GE Healthcare, Johnson Controls, Philips Healthcare and TRW.


mansgranholmMåns Granholm, General Manager Process Development & Commissioning, Wärtsilä
Måns Granholm is General Manager Process Development and Commissioning in Field Services and has a Batchelor’s Degree in Mechanical Engineering. He has been working for 15 years for Wärtsilä starting as a Service Engineer, becoming then Maintenance Coordinator before moving to IT and Process Development world. Måns is skilled in both IT and factory / services operations, allowing him to understand and drive complex developments in Wärtsilä Field Services organization, which is employing 4500 peoples in 70 sites around the world. In the latest years Måns has been driving / supporting some important global developments such as Field Services Optimization Program, Professional Skills Management System, Workshops Activities Management System and Virtual Services Engineer Concept.


brunojamesBruno James, Head of Transformation & Change, Airbus
Bruno’s main responsibility is to Implement Airbus customer support and services strategic roadmap through a transformation project platform. He is responsible to prepare the future through innovation and benchmarking. Previous positions at Airbus included Head of Aerostructure Procurement for Fairings, Director Procurement Far East, and Director Engine Procurement.


marctonenMarc Tonen, Pre-Sales Consultant Manager for Astea International
Marc has worked for Astea for more than 18 years in both pre and post sales consultancy. His background prior to joining Astea is in the Service Industry, with previous roles being with Packard Bell, as a senior Support Analyst and as a service manager working for a Dutch Fire and Security company.


aubreyfoxAubrey Fox, Solutions Expert, Trimble Field Service Management
As a Solutions Expert, Aubrey is responsible for managing the cloud-based Work Management solution for Trimble Field Service Management, a position he has held since 2010. Aubrey joined Trimble in 2002 as a solutions engineer and has been specialising in the workforce management, scheduling and optimisation solution suite for over 10 years. Prior to joining Trimble, Aubrey gained considerable industry experience in a number of positions. Beginning his career as a database designer in the Space and Defence group, Aubrey excelled to role of a developer in the relational database products group at Logica. Following this, he held the position of implementation consultant at relational database company Ingres, and then Oracle, before transitioning to a systems engineer for various start-ups in the UK: Prism Solutions, MEI CPG and Viryanet.


andreskerlavajAndré Skerlavaj, the Global Service Strategy Director, Pentair
He is responsible to develop and implement the Service Strategy for aftermarket service products in Pentair’s Valves & Controls business unit. He started his business career with Accenture and has worked on several international projects in the automotive and industrial equipment industries, focusing on the management of aftersales and service businesses. André is recognized for his broad range of service management expertise ranging from service strategy development over process optimization to the technical conceptualization and implementation of the service business solution—in field service operations, spare parts management or MRO. He holds a diploma from the internationally recognized WHU Koblenz–Otto Beisheim School for Management with a focus on service and operations management and is a member of the German Logistics Association, Bundesvereinigung Logistik (BVL) e.V.


karlhohmannKarl Hohmann, VP Global Sales, ServicePower
Karl Hohmann is a field management industry veteran with extensive experience in sales, business development and channel partnerships. Prior to ServicePower, Karl was instrumental in helping grow the sales and business development divisions of both Diabsolut, and ClickSoftware, as their Channel Sales Director. Karl currently leads North American sales for ServicePower. He uses his extensive field management knowledge and experience to help develop and execute sales strategy.


erikstridellErik Stridell, Digital business developer, byBrick
Erik has worked with digital business development the past 20 years, and is today managing the overall sales tools business at byBrick. Over the years, Erik has built a solid experience from business process improvement through digital tools, with a focus on marketing solutions for heavy industries.


esbenrasmussenEsben Rasmussen, Co-Founder & COO, Dezide ApS
Esben Rasmussen is the co-founder and Chief Operating Officer of Dezide ApS. Esben has more than 15 years’ experience working with optimizing the operating and maintenance procedures with companies across the world. With a client list of Vestas, Gamesa, Liebherr, Nokia, and Hewlett Packard among others, Esben has worked with experts at all levels and industries to help clients improve and transform their service business with great results to follow.


michaeltraegerMichael Traeger, Sales Manager Enterprise Service Management, IFS
Michael Traeger is Sales Manager of the new Enterprise Service Management unit for IFS D-A-CH region and supports customers through his many years of experience gained in technology, media and telecommunications. With a passion for Service Excellence shaped during his 20 years of international focus, he has both contributed and gained valuable insights in the construction of service and customer teams for global companies such as Siemens Healthcare, Deutsche Telekom, Velux, Philips, Bosch, o2 Telefonica, Siemens Building Technologies and AT&T. As an intermediary between technology and business, he focusses his work on the added value of services from a customer perspective (Customer Experience and Customer Lifetime Value) and works purposeful and innovative with his team to bring success into service management teams of B2B and B2C organisations.


philippemmeneggerPhilipp Emmenegger, CEO & Co-Founder, Coresystems AG
Philipp Emmenegger is the CEO and co-founder of Coresystems AG, a Swiss cloud-based mobile field service solutions company. Emmenegger started work for Coresystems as an SAP implementation consultant. In 2011 he became head of the SAP division as well as a member of the management board. He was promoted to head of services in 2012, specializing in worldwide SAP and mobile implementations. In 2014, he became CEO.


hakangillHåkan Gill, Business Manager Qik Sales Tools, byBrick
Håkan has the past 4 years managed the Qik field service quotation platform,which enables industrial companies to developed their service sales through a faster and more agile work process. Håkan has 20 years experience from digital business, with focus on industrial service sales tools the past 4 years.


Kris Oldland, Editor, Field Service News
Kris Oldland is Editor of Field Service News, Europe’s leading trade journal for the field service industries. In this role Kris is able to combine his passion for technology with the experience of a decade dedicated to developing and establishing excellent standards for customer service in some of the UK’s highest profile hospitality and retail chains. An inquisitive, probing journalist and a gifted writer with an uncanny ability to take detailed analysis of complex issues and translate the most salient points into an easily understood context, Kris has spent nearly ten years honing his craft in B2B media covering topics as varied as finance, music and even fire juggling before returning to Service.


Per Stjernqvist, Managing Director, Volvo Construction Equipment
Per is based in Denmark and is a Service Innovation Specialist. He has 10 years with Volvo Trucks Sales- and Marketing, and from 1997 to present Managing Director. Chairman in several Volvo owned Construction Equipment dealerships around Europe. He is currently working part time as Service Solution advisor for Volvo CE HQ in Brussels. Former service advisor assignments: Afghanistan, Kazakhstan and Russia. Guest Teacher at Copenhagen Business School (MBA and Cand merc).


Aly Pinder Jr., Senior Research Analyst, Service Management, Aberdeen Group
As a senior research analyst in the service management practice, Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability. Aly’s coverage areas within the service space primarily cover the following topics on which he has written or co-authored over 60 research reports and benchmarked more than 4,000 service executives in his five plus years with Aberdeen:

  • Field Service and Mobility
  • Service Parts Logistics
  • Warranty and Service Contract Management
  • Reverse Logistics
  • Repair and Return

 

Helga Linnartz, Manager Field Service Team, Endress+Hauser Netherlands
Helga Linnartz has been working for Endress+Hauser since 1998 and has held various positions in Marketing and Service. After obtaining her PhD degree in physics at the University of Bonn, Helga worked for 6 years in Endress+Hauser Flowtec (Switzerland) as Product Manager which included product development and market introduction responsibilities as well as strategic portfolio initiatives. In 2004 she moved to Endress+Hauser Netherlands. After several years in Marketing and as implementation manager in a companywide reengineering project, Helga took over the responsibility for various Service departments. She is currently in charge of E+H’s Field Service Team and is member of the company’s international Service Operations Management Board.


 

Timo Hellgren, Vice President After Sales, Bentec
Timo Hellgren holds degrees in electronic engineering and MBA. Timo started his career in pulp & paper industry late 80’s and then moved to mining and metallurgical industry in early 90’s by working long career in Outotec until 2012. He has large experience as technology supplier in aftermarket support services including technical support, spare parts, up-grades and management. He has had various responsibilities including managing and develop global support and service organizations, productization of service offering, establish local services operations in different countries, services sales and business development as well as spare parts business. Currently he is Vice President Services and after sales operations in Bentec GmbH and strengthen their competitive position through aftermarket business. Bentec develops, manufactures and delivers high quality, cost effective and durable drilling and oilfield systems for harsh and hostile environments that will fulfill the demanding requirements of the international oil and gas drilling industry.


Patrice Eberline, Senior Vice President, Global Customer Transformation, ServiceMax
Patrice brings over 18 years of services and leadership experience to ServiceMax, and has held key leadership roles in several fast-growing software companies. Focused on delivering high impact and long-term customer success, Patrice has a broad background in all aspects of implementation delivery, from methodology to package content, as well as creating/implementing best practice strategies for deployment, training, and adoption across large and complex organisations. Prior to ServiceMax, Patrice was with SuccessFactors, serving as Global Director of SMB Professional Services as well as SuccessFactorsUniversity. Prior to SuccessFactors, she was Vice President of Professional Services at Infor, where she led a global staff of consultants across 4 discrete Corporate Performance Management practices and hosted operations.


Jim Baston, Service Technician Training Guru
Jim is the creator of a program called Proactive Service®, a service approach designed to successfully engage field service technicians in proactive business development activities. He has worked with service firms across North America to help them develop the systems, skills and support to successfully implement the Proactive Service® approach. Jim has worked with and trained thousands of service technicians and hundreds of service managers across a broad range of service disciplines. Jim is actively involved in the service industry and has led seminars and workshops in conjunction with several industry organizations. Jim is the author of Beyond GREAT SERVICE, a book about the role of the service technician in proactive business growth. Jim is also an active author of articles on various service topics. Prior to founding BBA Consulting Group Inc., Jim spent his career in the technical service business including Divisional General Manager for a large, regional service and contracting firm. Jim holds an MBA from the University of Toronto, and has lectured on marketing management and strategic planning at Seneca College in Toronto. Jim has achieved the recognition of Certified Management Consultant (CMC) and is a member of the Canadian Association of Management Consultants and the Canadian Society for Training and Development.


antongyllenbergAnton Gyllenberg, Senior Product Manager, Elektrobit Wireless
Anton Gyllenberg is product manager for the SafeMove product family at Elektrobit Wireless. Anton is an expert in mobile devices, security and TCP/IP networks and protocols in general, with 20 years’ experience in designing connectivity and security software, product development, network protocols, and connectivity analysis. Practical experience includes conducting successful mobility and security projects in the utility, healthcare, public safety, government, banking and defense sectors. During his career he has made several inventions in these fields and also enjoys technical writing and training.


magnussavenasMagnus Sävenäs, Vice President, Customer Service, Head of Global Field Service & Training, ABB Robotics
Magnus has a M.Sc in High temperature Chemistry from the Royal institute of Technology
and an MBA in Subsidiary management from the University of Uppsala in Sweden. Magnus joined ABB in year 2000 from Ovako Steel where he had served as department manager for process development. Magnus started his career in the ABB Metallurgical department as responsible for the aluminium segment. Magnus then moved to the ABB Full Service organization in 2003 and have had several management positions over the years. Magnus was the Pan-European Contract manager based in Belgium with a field service organization spanning over 15 countries. Magnus later became the Regional Head for Full service in the India, Middle east & Africa Region (IMA) being based in Johannesburg, South Africa. Prior to joining BU Robotics as the head of Global Field Service, Service Intelligence Unit and Training, Magnus had the role as Head of Global Metals Market for Full Service being based in Dubai. The organization today consist of operations in 53 countries with a Field Service staff of around 850 service engineers and three main training centers in US, Germany and China.


sanjaypatelSanjay Patel, Head of Strategy, Architecture and Commercial, UK Power Networks
Sanjay Patel has over 18 years of experience within the Utilities industry, holding a number of key senior roles within IS/IT functions. His work is mostly concerned with delivery of large scale transformation projects which are implementing SAP and mobile solutions and has held a number of roles with large work management and asset based organisations like Thames Water EDF Energy and now UK Power Networks. He is currently Head of Strategy, Architecture and Commercial at UK Power Networks and has wide ranging responsibilities across a variety of IT departments and leads the IT function within a large scale business transformation programme which is implementing SAP CRM, Work management and mobile solutions. When not working Sanjay is Chairman and Captain of a local cricket team and when time permits watches the England cricket team play around the world.


niklasrengforsNiklas Rengfors, Sales & Marketing Manager, XMReality
Niklas has for the 2 past years been responsible for sales and marketing at XMReality, taking Augmented Reality into the field service area.
With more than 17 years’ global experience, working together with industrial manufactures Niklas truly knows benefits of using Augmented Reality and Wearable Technologies, in the area of support and service


johancastevallJohan Castevall, CEO, XMReality
Johan Castevall has more than 10 years’ experience in transforming businesses by using IT and new technologies. His in-depth knowledge of adapting organisations to new possibilities using IT and hands-on experience in implementing Augmented Reality solutions within global service companies, Johan knows how to add real value by using new technologies.