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Synopsis

In the manufacturing or field service area, customer satisfaction and operational costs and time have great impact on the business success. And nowhere else do you have so many opportunities to be ahead of the competition than by optimizing workflows and helping your field workers to become more efficient.

Mobile devices and smart connected workflows are keys where your service technicians profit enormously from eliminating faulty paperboard management! Instead the tablet PC is the center for e-mail, maintenance instructions, documentation, routing, time recording and many other job tasks.

Atlas Copco, a global manufacturer of industrial tools and equipment, has digitized their field service operations and implemented Movilizer for SAP PM/CS and developed MAM², a dashboard and planning board for dispatching and scheduling their mobile field workers and orders. They will talk about their experiences and learnings in implementing mobile customer service.

Takeaways

• How smart connected services and workflows reduce operational costs and time -and increase technician’s efficiency

• How to increase both customer satisfaction and your revenues with first-time fixes, transparency and improved customer service

• Atlas Copco’s approach to digitization of their field services business using dispatching and scheduling work orders with Movilizer 

• New developments in mobile technologies and their potential for customer service and maintenance