Prepare to Predict
VIRTUAL ACADEMY | 12 MARCH 2024
The Technology-Fueled and Flexible Service Organization
The ability to ensure uninterrupted uptime and swiftly repair machinery is of utmost importance. A single breakdown or a delay in service can result in costly downtime, dissatisfied customers, and potential reputational damage. In today’s competitive landscape, where customer satisfaction and operational efficiency are paramount, efficient resource and workforce planning, technology-enabled data accumulation, and organizational challenges play a critical role in achieving success.
Thus, the importance of sharing insights, strategies, and best practices on how to overcome these challenges and maximize operational performance is instrumental. That’s why the Field Service Forum is where you’ll gain exclusive access to game-changing strategies that will redefine the way you manage your assets and IB.
Let’s embark on this transformative journey together and forge a path toward excellence in field service and maintenance strategies. We look forward to welcoming you for an unforgettable experience that will shape the future of your business.
Agenda
Opening remarks
Lisa Hellqvist, Managing Director, Copperberg
When Digital Transformation Leads to Revolutionary Service-Driven Innovation
We will hear from one of the largest home builders in the United States, and understand how a blend of forward-thinking, an understanding of the importance of service-driven economies and full-service ecosystems has become a vision that has been the driving force for one of the most impressive digital transformation projects we’ve ever showcased.
Dave Appert, Chief Product Officer, Clayton Homes
Field Service Leadership – My experience as a Field Service Manager
Lisa Hellqvist, MD, Copperberg sits down for an interview with Simon Fenandez de la Mata, Field Service Manager at Alfa Laval to discuss what it takes to run a Field service team today and how the daily life of a field service technician should look and how we build our team for the future of field service. Please note that Simon’s thoughts hared here represent his own personal thoughts.
Simon Fenandez de la Mata, Field Service Manager, Alfa Laval
Closing remarks
Lisa Hellqvist, Managing Director, Copperberg
Speakers