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Attendees

Who should attend the 6th
Annual Field Service Forum?

If you are involved in service lifecycle management, you may have just won the IoT/digitalization roll-out challenge and your most important test now is to learn how to put your customer at the core of your service strategy .

 

You may have started with working on your service team and thought that you could then implement key customer-relationship-management guidelines to stick to.

You must have tried to transform your field technicians into soft-skilled brand ambassadors in order to capitalize on their status as first and sometimes single point-of-contact (front line) with the customers. 

At this 6th Annual Field Service Forum, Field Service Executives will be taught how to design a memorable service experience that transforms serial drifters  – as in customers who jump from one field service provider to another – into long-term reliable partners. 

Delegate Profile 

xVP/Heads of/Directors/Managers 

 Service

 Field Service 

 Aftersales / Aftermarket 

 Customer Service 

 Maintenance 

 Operations / Customer Operations 

 Service & Support 

 Sales & Marketing  

 

Industry Focus 

 Aerospace, Defence

 Water & Utilities 

 Power Engines & Electric Transmission  

 Marine, Oil & Gas 

 Telecom & Utilities 

 OEM 

 Transportation Equipment

 Chemical and Allied Material 

 Electronic and Electrical Equipment 

 Metal & Fabricated Metal 
 Stone, Clay, Glass, and Concrete Products

 Geographic Focus