Service Operations and Business leader with Philips Healthcare, worked in Service business for the past 20 + years in Philips across different Geographies – India, Japan , US, Singapore and now based out of HQ Netherlands. Leading a Service & Support business for a Business unit called Digital & Computational Pathology. Digital & Computational Pathology (DCP) is an internally developed business, which strengthens the integrated oncology space via digitization of the pathology workflow and moving them to 100% digital and preparing them to use Advance AI based Computational Pathology. The portfolio exists of scanners, software and computational models that enables converting every cancer primary diagnosis (PDx) in Anatomic Pathology worldwide into a digital diagnosis. This complement Philips existing portfolio of imaging technologies (e.g. IGT, CT, other) and brings multi-model intelligence together to address the oncology space.
Personally as a Service leader have extensive experience in delivering data driven solutions to complex business problems in Service Operations, Customer Experience, and Healthcare Equipment business. Proven track record in developing and building a world class Global team, managing resources between internal stakeholders, Outsourcing Partner relationship with Cost Center Ownership and an insourced Innovation team. With an extensive knowledge of E2E Service Operation, Customer Service Journey and Supply Chain blueprint across different Business Units and Market Clusters. Lean Leadership Certified management skills.
Professional engagement like being in Jury boards for professional/academic events; Chair/Speaker or Panelist for Asia Marketing Effectiveness & Customer Experience Asia. Engaged with Singapore Sports as a National Sports Player (Singapore Indoor Cricket Masters), Team Manager of an International Sport tour, Vice-Chair in a Social Committee, Mentor at IOT interest group ASIA for budding startups and Alumina etc
Additional Experiences: Global Organization Culture transformation representative, People Location Manager, Merger and Change lead, National Sports Player (Masters National), Corporate board member in Social Committee, Team Manager in an International Sport tour.